Refund & Order Issues Policy

When a customer successfully places and pays for an order, Arthur's Vault may begin fulfilment immediately. Because fulfilment begins promptly, orders generally cannot be cancelled simply because the customer:

• Changed their mind
• Ordered more/less Apex than intended
• No longer wants the Apex
• Decided they prefer another product

Customers should check the product, quantity, Governor UID, server, in-game name and total price before paying.

Where required by applicable consumer law, customers are asked during checkout to expressly request immediate fulfilment and acknowledge the effect beginning supply has on any applicable cancellation right.

This does not remove statutory rights where supplied content is faulty, not as described or otherwise fails applicable legal requirements.

Contact support if:

• Payment succeeded but Apex was not received
• Fulfilment appears to have failed
• An incorrect amount was received
• Your order may have been delivered incorrectly
• You were charged more than once
• Payment status is incorrect
• The order is stuck or delayed
• Another purchase issue occurs

Support options: the existing Arthur's Vault support ticket system, or arthursvault00@gmail.com. Please provide your order number and relevant details.

Do not repeatedly repurchase an apparently delayed or failed order. Contact support first.

Customers are responsible for checking Governor UID, server and in-game name. Because fulfilment may begin immediately, Arthur's Vault cannot guarantee that incorrect information can be changed after submission.

Customers noticing an error should contact support immediately.

Where payment succeeds but fulfilment does not complete correctly, please contact support. Arthur's Vault will investigate the payment and fulfilment status and take appropriate steps to resolve the issue.

Depending on circumstances and applicable rights, resolution may include correcting or completing fulfilment, correcting the order or account issue, or another appropriate remedy.

Customers who believe they received an incorrect amount should not press "I have received the Apex" until they have checked delivery. Please create a support ticket.

Customers who believe they have been charged more than once should contact support. We will investigate the relevant orders and payments and take appropriate corrective action where an incorrect duplicate payment is confirmed.

Where an order has been correctly fulfilled to the game account information supplied by the customer, it generally cannot be reversed merely because the customer later changes their mind. This does not affect applicable statutory rights.

Where an order is refunded, reversed or unwound, Rewards earned may be removed or adjusted. Rewards redeemed against the affected transaction may also be adjusted appropriately. See the Apex Rewards Terms.

Customers who do not recognise a payment or believe there is a transaction problem are encouraged to contact Arthur's Vault promptly. Contacting Arthur's Vault does not remove or restrict any rights available through payment providers or applicable law.

Arthur's Vault may review payment status, order records, fulfilment records, Governor UID, server, in-game name, delivery status and relevant communications. Additional information may be requested where reasonably necessary.

Nothing in this Refund & Order Issues Policy excludes, restricts or replaces rights or remedies that customers are entitled to under applicable consumer law.

Create a support ticket through Arthur's Vault, or email arthursvault00@gmail.com. Please include your order number wherever possible.