Apex Rewards Terms

Eligible customers can earn Rewards from qualifying purchases and redeem available Rewards against eligible future purchases. Participation is linked to the Arthur's Vault account.

Customers require an Arthur's Vault account. Rewards are personal to the account. Rewards cannot normally be:

• Sold
• Transferred
• Withdrawn as cash
• Exchanged for cash
• Used outside Arthur's Vault

Tier is determined by qualifying cumulative spending recorded on the Arthur's Vault account.

Eligible purchases earn Apex Rewards according to the customer's applicable tier and any eligible promotion active at the time.

Rewards may be withheld or adjusted where an order, payment or fulfilment issue is under investigation.

Arthur's Vault may run temporary additional Rewards promotions. Promotional Rewards may stack with standard tier Rewards where the promotion states that they do.

Promotions may specify start/end times, eligible products, an additional rate, purchase limits and other conditions.

Temporary promotional events do not permanently change the underlying Rewards tier.

Available Apex Rewards may be redeemed against eligible purchases. Unless otherwise specified, redemption on eligible normal purchases is limited to a maximum of 10% of the eligible order value.

Rewards cannot be redeemed for cash.

Special products may earn Apex Rewards while preventing existing Rewards from being redeemed against the purchase. This may include:

• Welcome Offer
• Daily Offer
• Weekly Offer
• Monthly Offer
• Vault Offers
• Streak Offers
• Challenge Offers
• Other special promotional products

Where a special offer earns Rewards, normal tier Rewards and eligible event bonuses may apply according to the current programme rules.

Rewards are linked to valid qualifying purchases. Arthur's Vault may delay final crediting or use while confirming payment, fulfilment, order validity, whether the transaction has been reversed or refunded, and whether fraud or abuse is suspected.

If an order is refunded, reversed, cancelled or otherwise unwound, Rewards earned from that order may be removed or adjusted. Rewards redeemed against an affected transaction may also be adjusted appropriately. See the Refund & Order Issues Policy.

Arthur's Vault may correct Rewards credited because of:

• Technical error
• Duplicate credit
• Calculation error
• Reversed transaction
• Fraud
• Manipulation
• Programme abuse

Legitimately earned Rewards will not be intentionally removed without valid reason.

Apex Rewards do not currently expire. Rewards do not disappear simply because a customer has been inactive. Arthur's Vault accounts do not automatically expire solely because of inactivity.

If this policy changes in future, appropriate advance notice will be provided before applying an expiry policy to existing customers.

Arthur's Vault may prospectively change:

• Rewards percentages
• Tier thresholds
• Redemption limits
• Eligible products
• Promotional rules
• Programme features

Material ongoing programme changes are communicated to affected customers within a reasonable period. Changes to earning rates apply prospectively and do not ordinarily recalculate legitimately earned Rewards from completed purchases. Temporary promotional events can begin and end according to their advertised period.

Customers must not manipulate Apex Rewards through:

• Multiple accounts used to circumvent restrictions
• Fraudulent transactions
• Artificial or reversed transactions designed to generate Rewards
• Technical exploits
• Duplicate Rewards
• Promotion manipulation
• Other deliberate abuse

Suspected abuse may justify temporary restriction while investigated. Improperly obtained Rewards may be removed.

Apex Rewards are a loyalty benefit. They are not cash, a bank deposit, electronic money, an investment or a transferable monetary balance. They cannot be withdrawn to a bank, card or payment account.

Customers with unused Apex Rewards should contact support before requesting account closure. Rewards cannot be paid out as cash when an account closes.

Arthur's Vault may replace, suspend or discontinue Apex Rewards where reasonably necessary. If permanently discontinued, we aim to provide reasonable notice and information about using legitimately earned Rewards before closure, subject to applicable circumstances and law.

For Rewards questions: Arthur's Vault, arthursvault00@gmail.com or use the existing support ticket system.