Terms & Conditions

Arthur's Vault provides a service through which customers can purchase Apex Coins for use with supported game accounts.

For questions, order issues or support, you can:

• Create a support ticket through Arthur's Vault; or
• Email arthursvault00@gmail.com

You must be at least 18 years old to make a purchase through Arthur's Vault, or have the permission of a parent or legal guardian.

By placing an order, you confirm that you meet this requirement.

You must create and sign into an Arthur's Vault account before making a purchase.

You are responsible for maintaining the security of your account credentials and for activity carried out through your account.

You must provide accurate and up-to-date information when creating your account and placing orders. Depending on the service being used, this may include:

• Your name
• Email address
• Governor UID
• Server
• In-game name

You are responsible for checking your game account information carefully before placing an order. Incorrect information may prevent, delay or misdirect fulfilment.

If you realise that you have provided incorrect information, contact Arthur's Vault support as soon as possible. We cannot guarantee that information can be changed once fulfilment has begun.

Before placing an order, you will be shown relevant information about the product, quantity and price. You are responsible for reviewing these details before confirming payment.

Submitting payment does not entitle a customer to receive a product at an obviously incorrect price caused by a genuine technical, display or pricing error. If an order is affected by such an error, Arthur's Vault will contact the customer and take appropriate steps to resolve the matter.

We may refuse or cancel an order where reasonably necessary, including where:

• Payment has not been successfully completed
• Required account information is incorrect or incomplete
• We reasonably suspect fraud, unauthorised payment or misuse
• An offer or purchase limit has been circumvented
• A technical or pricing error has occurred
• Fulfilment is unavailable
• Processing the order would breach applicable law

Where money has been taken for an order that cannot lawfully or properly be fulfilled, the matter will be handled in accordance with applicable consumer law and our Refund & Order Issues Policy.

All prices displayed at checkout are shown in the currency indicated on the website.

Payment must be made using one of the payment methods offered at checkout.

Card payments are processed through Stripe. Arthur's Vault does not need to receive your full card details in order for Stripe to process your payment.

The amount shown for your order at final checkout is the amount you agree to pay, subject to correction of obvious errors as described in these Terms.

Arthur's Vault uses an automated fulfilment process. Once an order has been successfully placed and payment confirmed, fulfilment may begin immediately.

The Apex Coins will be delivered to the game account associated with the Governor UID and other game information supplied with the order.

After fulfilment, you may be asked to confirm that you have received the Apex Coins by selecting "I have received the Apex" or a similar confirmation. You should only confirm receipt once you have checked your game account.

Fulfilment times may vary because of technical issues, game systems, maintenance, third-party systems or other circumstances outside Arthur's Vault's reasonable control.

If an order does not arrive as expected, do not repeatedly place replacement orders unless instructed to do so. Instead, create a support ticket or contact arthursvault00@gmail.com.

Arthur's Vault is designed to begin fulfilment as soon as possible after an order is successfully placed.

Where required by applicable consumer law, you may be asked during checkout to expressly request immediate fulfilment and acknowledge the effect that beginning supply has on any applicable cancellation right.

Once fulfilment has begun, an order generally cannot simply be cancelled or reversed because you have changed your mind. This does not affect any statutory rights you may have where, for example, digital content is faulty, not as described or otherwise does not comply with applicable consumer law.

Please see our Refund & Order Issues Policy for further information.

If you believe:

• Your Apex Coins have not arrived
• The amount received is incorrect
• Your order was fulfilled incorrectly
• You were charged incorrectly
• A payment was duplicated
• Another problem has occurred with your order

please create a support ticket or contact arthursvault00@gmail.com. Include your order number and enough information for us to investigate the issue.

Do not falsely confirm receipt if you have not received the order.

Eligible purchases may earn Apex Rewards according to the programme rules in effect at the time of purchase. Use of Apex Rewards is governed by the separate Apex Rewards Terms.

Apex Rewards are not cash and cannot be withdrawn or exchanged for cash. Certain products or special offers may earn Apex Rewards while not allowing existing Apex Rewards to be redeemed against that purchase.

Promotional cashback or bonus Reward rates may apply for limited periods.

Arthur's Vault may provide special offers including Welcome, Daily, Weekly, Monthly, Vault, Streak, Challenge or other promotional offers.

Offers may:

• Be limited to eligible accounts
• Have purchase limits
• Reset at specified times
• Be available for limited periods
• Have different Apex Rewards rules
• Be withdrawn or replaced

Arthur's Vault uses UTC (UTC+0) as the authoritative timezone for applicable time-based offer periods and resets.

Customers must not attempt to bypass purchase limits or eligibility restrictions through multiple accounts, payment methods, browsers, devices or other means.

You must not:

• Use Arthur's Vault for fraudulent or unlawful purposes
• Attempt to gain unauthorised access to the website or another customer's account
• Interfere with the operation or security of the website
• Abuse promotions, Rewards or purchase limits
• Provide deliberately false information
• Use automated systems to exploit offers or the website
• Attempt to manipulate prices, orders or account balances
• Use multiple accounts primarily to circumvent restrictions

We may restrict or suspend access where reasonably necessary to investigate suspected fraud, abuse, security issues or serious breaches of these Terms.

Arthur's Vault may suspend or restrict an account where reasonably necessary for security, fraud prevention, investigation of suspected abuse, legal compliance or serious breaches of these Terms.

We will not remove legitimately earned Apex Rewards merely because an account has been inactive for a period of time.

Where reasonably possible, account issues should be resolved through support.

Nothing in these Terms prevents us from taking action required by law or necessary to protect Arthur's Vault, our customers or payment systems from fraud or abuse.

Arthur's Vault's own website content, branding, design and original materials may not be copied, reproduced or commercially exploited without permission, except where permitted by law.

References to games, game currencies, trademarks and other third-party intellectual property are used for identification and compatibility purposes.

Unless expressly stated otherwise, third-party trademarks remain the property of their respective owners.

We aim to keep Arthur's Vault available and operating correctly, but uninterrupted availability cannot be guaranteed.

We may temporarily restrict access for maintenance, security, updates, technical issues or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot lawfully be excluded under applicable consumer protection law.

Subject to applicable law, Arthur's Vault is not responsible for losses caused solely by circumstances outside our reasonable control or by inaccurate information supplied by the customer.

Nothing in these Terms affects your statutory consumer rights.

We may update these Terms when reasonably necessary, including to reflect changes to Arthur's Vault, applicable law, payment systems or our services.

The latest version will be published on the website with its updated date. Where a change materially affects customers or an ongoing programme, we will take reasonable steps to provide appropriate notice.

Changes will not retrospectively alter completed purchases unless required by law or agreed with the customer.

These Terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protections that apply to you.

Nothing in these Terms removes any right you may have to bring a claim in a court that has jurisdiction under applicable consumer law.

For questions about these Terms or Arthur's Vault:

Arthur's Vault
Email: arthursvault00@gmail.com

You can also create a support ticket through your Arthur's Vault account.